Frequently Asked Questions

Everything you need to know about shopping and consigning with us.

How do you ensure the authenticity of your items?

Every item at Gotta Have It Consignments undergoes a rigorous multi-point inspection by our in-house experts to guarantee 100% authenticity before being listed for sale.

What is the condition of the products sold?

We specialize in high-quality, pre-owned items. Each product page includes a detailed description and a condition rating ranging from 'Good' to 'Pristine' to ensure full transparency.

What is your return policy?

Due to the unique nature of consignment, all sales are final. However, if an item was significantly misrepresented in the listing, please contact our support team within 48 hours of delivery.

How long does shipping take?

Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, depending on your location and the shipping method selected at checkout.

Interested in selling? How do I consign with you?

We make it easy! You can start by submitting photos of your items through our online portal. Once approved, we will provide a prepaid shipping label or schedule a local drop-off.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through select financing partners to make your luxury purchases more accessible.